Welcome to E X Holidays Travel and Tourism L.L.C. (“we”, “our”, or “us”). By accessing or using our services, website, or communicating with us via WhatsApp, you agree to the following Terms and Conditions. Please read them carefully.
All bookings made through our platform, including WhatsApp or our website, are subject to availability. Once confirmed, bookings are final unless cancellation policies apply. If you experience technical issues, please contact our support team.
You may cancel your booking by contacting our customer support team. Some services may be non-refundable or subject to cancellation charges. “No-show” fees may apply if cancellations are not communicated in advance.
All promotions or special offers are governed by their own terms in addition to these general Terms and Conditions. We reserve the right to modify or withdraw any offers at our discretion.
We require accurate billing and payment information for all transactions. We reserve the right to cancel or refuse a booking if payment is declined or inaccurate details are provided. All prices are shown in AED unless otherwise noted.
We use SSL encryption and secure servers to protect your personal data. Your privacy is important to us, and all information is handled in accordance with our Privacy Policy.
It is your responsibility to ensure your passport is valid and any visa requirements are met for your destination. We do not assume liability for denied boarding due to incomplete travel documentation.
Some airports charge additional taxes or departure fees not included in ticket prices. These are the traveler’s responsibility and must be paid at the airport directly if applicable.
We strongly recommend that travelers purchase appropriate travel insurance and consult with a medical professional regarding vaccinations or health precautions required for their destination.
While we strive for accuracy, we reserve the right to correct any errors in pricing or service descriptions. Website availability and features may change at any time without prior notice.
These Terms and any disputes arising from them shall be governed by the laws of the United Arab Emirates. The courts of Dubai shall have exclusive jurisdiction.
We reserve the right to amend these Terms and Conditions at any time. Continued use of our services after updates indicates your acceptance of the revised terms.
For any questions or concerns related to these terms, please contact:
Transparent, secure, and client-first travel service—where your journey begins with confidence.
