1. Introduction

E X Holidays Travel and Tourism L.L.C. ("we", "our", "us") is committed to safeguarding your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our services, website, or communicate with us via WhatsApp or other platforms.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email, phone number, address, nationality, passport details, and payment info.
• Booking Details: Travel-related info like flight, hotel, visa, insurance, car rental, and package preferences.
• Technical Data: IP address, device info, and browser type used while visiting our site.
• Communication Data: Any messages or inquiries sent to us via email, phone, or WhatsApp.

3. How We Use Your Information

We use your information for the following purposes:

• To process bookings and deliver travel services.
• To respond to inquiries and customer support requests.
• To send service updates, promotions, and travel alerts (only if consented).
• To comply with legal or regulatory obligations.

4. Sharing Your Information

Your data may be shared with:

• Airlines, hotels, or third-party travel service providers for booking fulfillment.
• Payment processors to complete transactions securely.
• Government authorities when legally required.
• Authorized third parties for marketing, hosting, and analytics (with appropriate safeguards).

5. Data Security

We implement strong security practices to prevent unauthorized access, misuse, or disclosure of your data. This includes SSL encryption, secure hosting, and limited access protocols.

6. Cookies and Tracking

Our website uses cookies and analytics tools to enhance your browsing experience and understand visitor behavior. You can manage or disable cookies through your browser settings.

7. Your Rights

You have the right to:

• Request access to the data we hold about you.
• Request correction or updates to inaccurate data.
• Request deletion of your personal data (where legally allowed).
• Object to direct marketing communications.

8. Retention of Data

We retain personal data only for as long as necessary to fulfill the purpose for which it was collected and to meet legal or business requirements.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with the revised date.

10. Contact Us

If you have any questions or requests regarding this Privacy Policy, please contact us:

• Company: E X Holidays Travel and Tourism L.L.C.
• Phone: 600577778
• Email: [email protected]
• Address: Office 219, Al Shaali Building, Al Qusais Industrial Area 1, Dubai, UAE